Installation Related Questions
For additional pricing you can contact Sales.
Yes.If you have more than one PC, you can use a multi-user cable modem. For businesses with large LAN’s, multiple multi-user modems can be used, or a single modem can be used to give all PC’s Internet access with the correct LAN configuration. Visit our Business Internet page to learn more.
Web Browsing Related Questions
Not as it is set up during installation. You must set up your computer to be accessed or shared to allow someone access to your computer. If you install software that allows access to your computer, then it is possible to obtain access to your computer.
There is no totally fool proof way to protect yourself from a determined hacker but there are a few ways to stop the average computer user from accessing your system. The first way to stop someone is to make sure you take the basic steps to prevent them looking by means of a software firewall application.
Sometimes a site may be down for various reasons, or it may be overloaded with requests. In such cases, try again later. Remember that if you can get to some places but not others, then your cable modem internet access is working properly, but there are problems elsewhere that are most likely out of our control.
At different times of the day, more people may be accessing the internet. This causes slowdown, because the internet itself is becoming somewhat overloaded. It’s like rush hour in a big city.
Email Related Questions
Yes! Send us an email and we will change your email name, password, or add another email name for you. There is a charge for additional email addresses as stated on our Rate Page.
Yes! You may use any email program you want, but we may not be able to provide you with the same level of support.
Incoming and outgoing email server names are mail.scottsboro.org. You should use your entire email address as the username, both POP and IMAP incoming servers are allowed. If you use a mobile device to access your email, the outgoing server port should be changed to 2025 with authentication enabled. Port 25 may be used as the outgoing port for sending mail from your SEPB connection.
At different times of the day, more people may be accessing the internet. This causes slowdown, because the internet itself is becoming somewhat overloaded. It’s like rush hour in a big city.
Cable Modem Related Questions
Try unplugging the power cable from the modem for a few seconds, and then plugging it back in. If the problem persists or this happens frequently, call the Scottsboro Power office at 256-574-2682, and tell them you are a cable internet customer and need technical support.
CATV Related Questions
We no longer require that you subscribe to our Lifeline service to get the internet service.
Computer Related Questions
You do not need it for internet access, but you will need it for faxing and for any dial-up networking you want to do.
For IBM-compatible machines, we recommend a Pentium-class or equivalent processor with sufficient RAM and an Ethernet adapter or USB port. For other computer models please call. No additional software is required, our cable internet service works with the software that is included with all popular operating systems.
Other Applications Related Questions
The cable modem uses coaxial and fiber optic cables, and does not use the phone lines. You must still use a telephone modem for that.
At this time we know of no service that is unavailable through our internet access. If you are having problems, please let us know.
Service and Support Related Questions
Call the office at 256-574-2682. Arrangements will be made to get the cable modem and stop billing.
Please contact the company that originally set up your computer. They should be able to quote you a price for that service. We’ll be glad to walk you through the cable modem configuration once your computer is functioning properly.
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